Self Study Program Service Operations 6. Core Process 5: Quality Control / Preparation of Vehicle Return

Self Study Program Service Operations 6. Core Process 5: Quality Control / Preparation of Vehicle Return PDF free online

Welcome to the self-study programme service operations 

The self-study programme service operations will provide you with help and support in the service core process.

Process-oriented:

The service core process is the instrument for quality management in dealerships. The service core process is made up of seven core  processes that will henceforth be called core process steps to simplify matters. The self-study programme service operations clearly explains all necessary procedures to implement and improve your quality management. The procedure is based on the version plus of the service core process. You will find more on information on the light and plus versions of the service core process in the manual “Best Service Made Easy. Everything about service core processes: light and plus”.

Ideal typical:

Using an ideal typical procedure at a Volkswagen dealership, knowledge and tips for the service core process will be conveyed.

Individual:

You will accompany three customers with their different orders through the service at a
Volkswagen dealership. The aim is for you to adjust to the individual situation of each
customer.

It will be your task to organise the quality control/preparation of vehicle return. This will
provide you with an overview of your company procedures. The answers provide you with
practical details about quality control/preparation of vehicle return that you can use in
practice so you can master your tasks in more a targeted way, clearer and thus simpler and more quickly.

We hope that you are interested in our examples and will frequently use our self-study
programme service operations for reference.

CONTENTS

  • Quality control/preparation of vehicle return in service core process
    • Quality control/preparation of vehicle return – that’s you
    • Small, standard or diagnosis?
    • Overview of activities in quality control/preparation of vehicle return
    • Exercise for quality control/preparation of vehicle return
  • Case studies
    • K order: Mr Krause
    • S order: Mr Schneider
    • D order: Mrs Damann
  • In Brief
    • Summarise your knowledge
    • This is what it depends on: Quality Control / preparation of the vehicle return
  • Outlook
    • What’s next…
    • Abbreviations

Language: English
Format: PDF
Pages: 24

Self Study Program Service Operations 6. Core Process 5: Quality Control / Preparation of Vehicle Return PDF free online

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